Fox Spirit (“we,” “us”) respects your right to privacy. This policy explains what information we collect, why we collect it, how we use and store it, and the rights you have over your personal data when using the website store.foxspirit.vn.
1. Information We Collect and Why
When you place an order, we collect: your name, shipping and billing address, phone number, and email. We use this to process your order, arrange delivery, and contact you about your order (basis: performance of the sales contract).
When you create an account, we store your login details and order history so you can track orders and shop more conveniently.
When you subscribe to our newsletter, we use your email to send promotions and new product updates (basis: your consent — which you may withdraw at any time).
When you leave a comment or contact us, we keep the content you submit and your contact details so we can respond.
Automatically when you visit the website, we collect: your IP address, device and browser type, the pages you view, and access times — through cookies and analytics tools.
2. Payments
Your payment information is securely processed by our payment gateway provider (for example, VNPAY for QR and card transactions). Fox Spirit does not store and has no access to your full credit or debit card number. Please refer to the privacy policy of the relevant payment provider to understand how they handle your data.
3. Cookies
The website uses cookies to:
- Retain your shopping cart between sessions.
- Recognise your device when you return to the website.
- Analyse traffic in order to improve the user experience (Google Analytics).
You may disable cookies in your browser settings; however, some website features may be affected.
4. Who Has Access to Your Information
Within Fox Spirit, only staff who need it to fulfil orders and support customers (the sales, packing, and customer-care teams) can access your personal information, and only to the extent required for their work.
5. Sharing With Third Parties
Fox Spirit is committed to not selling or renting your personal information to third parties for commercial purposes. Information is shared only with:
- Delivery carriers (name, address, phone number) to fulfil delivery.
- Payment gateways to process transactions.
- Analytics tools (Google Analytics), in aggregated and, where possible, anonymised form.
- Competent state authorities when required by law.
- Where necessary to prevent fraud or protect the legitimate rights of Fox Spirit and its customers.
6. Data Retention
- Order data (invoices, transaction records): retained for the period required by accounting and tax law.
- Account information: kept until you request deletion of your account.
- Marketing data: kept until you unsubscribe, after which it is removed from our mailing list.
- Analytics data: retained for a shorter period and primarily in aggregated form.
7. Data Security
Fox Spirit applies appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. Information is encrypted during transmission. However, no method of transmission over the Internet is 100% secure, and therefore we cannot guarantee absolute security.
Any use of tools or technical methods to interfere with, damage, or gain unauthorised access to the website’s data systems is strictly prohibited.
8. Your Rights
You have the right to:
- Access: view the personal information Fox Spirit holds about you.
- Rectify: update your account information at any time.
- Erase: request deletion of your personal data, except where retention is required by law.
- Opt out of marketing emails: click the unsubscribe link at the bottom of any promotional email.
To exercise these rights, please contact: Service@foxspirit.vn
9. Protection of Children
The Fox Spirit website is not directed at children under 13 years of age. Fox Spirit will delete any information found to have been submitted by a user under this age without the consent of a parent or guardian.
10. External Links
The website may contain links to external sites (social media, delivery carriers, etc.). This Privacy Policy applies only to store.foxspirit.vn. Fox Spirit is not responsible for the privacy policies of linked websites.
11. Policy Updates
This Privacy Policy may be updated periodically. Any changes will be posted on the website with the date of update. When there is a material change to how we use data, we will notify customers. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.
